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Privacy Policy
Last Updated: November 29, 2025
ChatPDF ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
1. Information We Collect
1.1 Information You Provide
- PDF Documents: When you upload PDF files to chat with them, we temporarily process and store the text content to provide our AI chat service.
- Chat Messages: Your questions and conversations with the AI are processed to generate responses.
- Subscription Information: Payment processing is handled by Apple through the App Store. We receive confirmation of your subscription status but do not have access to your payment details.
1.2 Automatically Collected Information
- Device Identifier: A unique anonymous identifier to manage your account and subscription.
- Usage Data: Information about how you use the app, including features accessed and interaction patterns.
- Error Logs: Technical information to help us diagnose and fix issues.
2. How We Use Your Information
- To provide and improve our PDF chat service
- To process your documents and generate AI responses
- To manage your subscription and account
- To send important service updates
- To analyze usage patterns and improve the app
- To detect and prevent fraud or abuse
3. Data Storage and Security
Your documents are processed securely:
- PDF text is extracted and processed using secure cloud infrastructure (Cloudflare)
- We use industry-standard encryption for data transmission
- Document content is used only for providing chat responses
- We do not sell or share your document content with third parties
4. Third-Party Services
We use the following third-party services:
- Cloudflare: For secure data processing and storage
- Replicate AI: For AI-powered document understanding and chat
- RevenueCat: For subscription management
- Apple App Store: For payment processing
Each service has its own privacy policy governing how they handle data.
5. Data Retention
- Active Subscribers: Document data is retained while your subscription is active to provide service continuity.
- Inactive Accounts: Data may be deleted after 90 days of account inactivity.
- Upon Request: You can request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of non-essential data collection
7. Children's Privacy
ChatPDF is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at: